Immediate Checks
1. Check your payment source — verify the transaction was completed successfully on your bank or wallet side
2. Wait for processing — some methods take time:
Cards: Usually instant, but can take up to 30 minutes
E-wallets: Usually instant
Crypto: Requires 1-6 network confirmations (10 mins to 1 hour)
Bank wire: 1-3 business days
3. Correct account? — Make sure the deposit was directed to the right trading account number
4. Minimum met? — Deposits below the minimum for your account type will be rejected
Card Payment Specific Issues
Payment declined: Contact your bank to authorize international transactions
3D Secure failed: Try again and complete the verification step
Duplicate charge: Wait 24 hours — duplicate authorizations are usually reversed automatically
Crypto Deposit Specific Issues
Check confirmations: View the transaction on a blockchain explorer to confirm it's fully confirmed
Wrong network: Sending crypto on the wrong network (e.g., ERC-20 to TRC-20) may result in lost funds — contact Support immediately
Wrong address: Always copy the deposit address from the Client Portal fresh for each deposit
Still Not Received?
Contact NEOMAAA Support with:
Account number
Payment method
Amount
Date and time of transaction
Transaction ID / reference / blockchain hash
Screenshot of payment confirmation