Deposit Not Showing in Account
1. Wait a few minutes — some processing methods (especially crypto) may take time
2. Check your payment status — verify the transaction was completed on your bank/wallet side
3. Correct account selected? — make sure you deposited to the right trading account
4. Minimum deposit met? — amounts below the minimum will be rejected
Card Payment Declined
Common reasons for declined card payments:
Insufficient funds
Card not enabled for online/international payments
3D Secure authentication failed
Daily spending limit reached
Bank blocked the transaction (contact your bank)
Crypto Deposit Not Credited
Check confirmations — most deposits require 1–6 network confirmations
Correct network? — sending USDT on the wrong network (e.g., sending ERC-20 to a TRC-20 address) may result in lost funds
Correct wallet address? — always copy the address from the Client Portal
Important: Sending cryptocurrency to an incorrect network address may result in permanent loss of funds.
What to Do If the Issue Persists
Contact NEOMAAA Support with the following information:
Your account number
Payment method used
Transaction amount and date
Transaction ID or reference number
Screenshot of the payment confirmation
Our team will investigate and resolve the issue as quickly as possible.