"No Connection" in MT5
Step 1: Check your internet
Try opening a website in your browser
If your internet is down, switch to mobile data or contact your ISP
Step 2: Check NEOMAAA server status
Visit the NEOMAAA website to see if there are any service announcements
Check NEOMAAA's social media for maintenance updates
Step 3: Firewall and antivirus
Make sure MT5 is allowed through your firewall
Temporarily disable your antivirus to test if it's blocking MT5
Add MT5 to your antivirus whitelist
Step 4: Try a different server
In MT5, go to File → Login to Trade Account
Try an alternative server if listed
Step 5: Reinstall MT5
If nothing else works, uninstall and reinstall MT5
Frequent Disconnections
Use a wired ethernet connection instead of Wi-Fi for stability
Close bandwidth-heavy applications (streaming, downloads)
Consider using a VPS for a stable, dedicated connection
Contact your internet provider if the issue persists
During Connectivity Issues
If you lose connection while you have open positions:
Your Stop Loss and Take Profit orders remain active on the server
Trailing Stops will NOT update (they run locally)
You can manage your positions from the MT5 mobile app on a different connection
Contact NEOMAAA Support if you need urgent help with a position