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Can I trade while my KYC is being processed?
No. You must complete verification before you can deposit funds or open live trades. However, you can use a demo account in the meantime.
Are my personal details safe?
Yes. NEOMAAA uses encryption and secure storage to protect your documents and personal data. We comply with data protection regulations and never share your information with unauthorized third parties. Please see our Privacy Policy for more details.
I live in a country with non-Latin script. Can I submit documents in my language?
In most cases, yes. If our compliance team cannot verify documents in a specific language, they may request a certified translation. Contact support for guidance.
Can I verify my identity using a selfie?
NEOMAAA may request a selfie holding your identity document as an additional verification step. This is generally only requested when there is a discrepancy or for enhanced security verifications.
My name on my identity document is different from my account name. Is that a problem?
The name on your NEOMAAA account must match your identity document. If your bank or payment method is under a different name, withdrawals may be delayed. Contact support to resolve name discrepancies.
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