When You Need to Update
Your Proof of Identity (passport, ID) has expired
You've changed your residential address
NEOMAAA's compliance team requests updated documents
Regulatory changes require enhanced due diligence
How to Update
1. Log in to the Client Portal
2. Go to Verification
3. Click Update Document next to the relevant document type
4. Upload the new document
5. Wait for the review (same processing times as initial verification)
Does Re-Verification Affect My Trading?
In most cases, no. Your account will remain active during the re-verification process. However, withdrawal requests may be paused until updated documents are approved, depending on the reason for the update.