Standard processing times
Situation | Expected time |
Documents are clear and complete | Up to 24 hours |
Additional information needed | 1–3 business days |
High volume periods | Up to 48 hours |
How to check your verification status
1. Log in to the Client Portal
2. Go to the Verification section
3. You will see the status of each document:
Pending — under review
Approved — verification complete
Rejected — document was not accepted (reason provided)
What if my documents are rejected?
If a document is rejected, you'll receive a notification explaining the reason. Common reasons include:
Image is blurry or unreadable
Document is expired
Name on document doesn't match account registration
Address is not clearly visible
Document is not one of the accepted types
Simply upload a new document that meets the requirements, and the review process will restart.