Contact Methods
Live Chat: Available on the NEOMAAA website — click the chat icon for instant support.
Email: [email protected] — responses typically within 24 hours.
Support Center: Visit the NEOMAAA Support Center for articles and FAQs.
When Contacting Support
To help us resolve your issue quickly, please include:
Your account number
A clear description of the issue
Screenshots if relevant
The date and time the issue occurred
Any error messages you received
Your device and OS (for technical issues)
Support Hours
NEOMAAA Support is available during market hours, Monday through Friday. Response times may be longer outside of business hours and on holidays.
Raw Account Priority Support
Raw Account clients have access to priority customer support with faster response times and a dedicated account manager for personalized assistance.