As stated in Section 7.4 of our Terms & Conditions, refunds are not offered for challenges, as access is granted immediately after purchase.
We recommend reviewing the rules beforehand to ensure the product fits your trading style. Our conditions are competitive and transparent.
Still want to submit your case?
Email us at [email protected] including:
Your full name
Account email address
Order number or purchase ID
Date of transaction
Product type
Detailed explanation (min. 500 words)
Screenshots or relevant documents
We’ll review your case and get back to you as soon as possible.