Yes. An account is considered inactive if no trades are placed for 30 consecutive days.
After 30 days of inactivity, the account will be permanently deactivated and cannot be recovered.
Additionally, accounts may also be deactivated if there is a breach of NeomAAA Funds' risk management protocols. This includes breaches of established risk limits, such as exceeding the daily drawdown limit (typically set at 5% of the starting day’s balance), which could trigger account closure regardless of whether the account is profitable.
It is important to note that automatic account creation during platform migrations, such as transitioning from Tradelocker to MT5, may result in additional accounts. These automatically created accounts are fully active and are subject to these same inactivity and risk management policies from the moment they are generated.
How to Keep Your Account Active?
Simply place at least one trade within the 30-day period to avoid deactivation.
Traders can always check their inactivity days counter inside the account dashboard.
How to avoid account deactivation?
Strict adherence to the platform's comprehensive risk management guidelines is paramount. This includes actively managing trades to stay within all defined risk limits, such as the daily drawdown, and understanding all related protocols.
Furthermore, users must be aware that platform transitions, like migrations from Tradelocker to MT5, can result in the automatic creation of multiple or promotional accounts. It is the user’s responsibility to actively monitor all accounts registered under their profile to ensure each one remains compliant with both inactivity policies and risk management rules. Proactive monitoring of these additional accounts is essential, as policies apply to each account individually from the moment of creation.