We have identified a common situation that may affect the processing of your cryptocurrency payments. If more than 30 minutes have passed since your transfer and you have not received your credentials, it is highly likely that the payment was not completed correctly due to a common error: the omission of the network fee.
What You Should Know?
Before making any transfer, it is crucial to pay attention to the following information:
* Your exchange or wallet will preview the net amount that the recipient will receive.
* Always verify that you include the specified network fee before confirming the transaction.
* The lack of this fee may result in the suspension or rejection of your payment.
Procedure in Case of Incident
If you find yourself in this situation, we recommend:
1. Go to our Discord server.
2. Open a support ticket to expedite the resolution of your case.
3. Include the following information in your ticket:
* TxID (Transaction Identifier)
Our support team will be happy to help you resolve any issues related to your payment.
Important Advice
Always verify the transfer conditions before confirming, paying special attention to the required network fees.